All Your Web In One Place.

Everything you want to read - news, your favorite blogs, art and more - in one convenient place designed for you.

Learn more about MultiPLX or signup for personalized experience.


Techonomics: Disruptive Technologies and The Effect on Business and Humanity


My friend Jason Middleton hosts a fascinating program on KGO 810 in San Francisco/Silicon Valley…Techonomics.

What Makes You a Thought Leader?


That was the question I was recently asked by my friend Vivienne Neale. I wasn’t sure how to reply. After all, we all have our “thought leaders” whom we follow.

Executives Don’t Live the Brand the Way Customers Do and This is Why CX is Shorted


Looking over the horizon. (Image from swissre.com ad.) The one thing about CRM is that it often has very little to do with “customers” or “relationships” and more to do with the “management” of dated perspectives, systems and processes.

Executives Don’t Live the Brand the Way Customers Do and This is Why CX is Shorted


Looking over the horizon. (Image from swissre.com ad.) The one thing about CRM is that it often has very little to do with “customers” or “relationships” and more to do with the “management” of dated perspectives, systems and processes.

The Key to Creativity and Innovation is Empathy


Growing up in Los Angeles and living in Silicon Valley for 20-plus years has plugged me into a unique network of creativity and innovation.

The Key to Creativity and Innovation is Empathy


Growing up in Los Angeles and living in Silicon Valley for 20-plus years has plugged me into a unique network of creativity and innovation.

Digital Darwinism: Evolve with Your Customers or Regress Toward Irrelevance


I recently had the pleasure of speaking at Unite host by Satmetrix in New Orleans. Customer experience, IT and management executives from around the world met in the “Big Easy” to learn from one another, share experiences and envision a new future for customer engagement.

Digital Darwinism: Evolve with Your Customers or Regress Toward Irrelevance


I recently had the pleasure of speaking at Unite host by Satmetrix in New Orleans. Customer experience, IT and management executives from around the world met in the “Big Easy” to learn from one another, share experiences and envision a new future for customer engagement.

What is Influence 2.0 and why is it important in the future of CX?


Before social media, before modern digital marketing and before DCX and digital transformation, I spent much of the late 90s and early 2000s studying and experimenting with online influence.

The definition of Digital Transformation


The definition of digital transformation is the realignment of, or new investment in, technology, business models, and processes to drive new value for customers and employees and more effectively compete in an ever-changing digital economy.

Digital Darwinism: Evolve with Your Customers or Regress Toward Irrelevance


I recently had the pleasure of speaking at Unite host by Satmetrix in New Orleans. Customer experience, IT and management executives from around the world met in the “Big Easy” to learn from one another, share experiences and envision a new future for customer engagement.

Experiences Become Brands and Great Brands Become Experiences


These days, it seems that I travel to events overseas more than in the United States. While many companies around the world believe they are behind U.S.

Experiences are Brands


These days, it seems that I travel to events overseas more than in the United States. While many companies around the world believe they are behind U.S.

This is a Time for New Leadership – Building Bridges Between People Who Think Differently


At the end or beginning of each year, smart folks ask other smart folks to contribute their thoughts about the year ahead.

What I Learned in 2016 and What the Future Holds for Those Open to Unprescribed Possibilities


At the end or beginning of each year, smart folks ask other smart folks to contribute their thoughts about the year ahead.

Experiences are The Core Pillars of Any Brand. 


This is for my Danish friends and anyone who believes that the future of business lies in experience design.

Sharing a Personal Story – A Rare Glimpse into What Inspires Me and How I Got Here


Believe it or not, I’m a private person. I know it seems ironic. After all, I was one of the early group that worked to bring social media to the forefront in the early 2000s.

A Personal Story: Why and How I Still Write Book in a Digital World


Believe it or not, I’m a private person. I know it seems ironic in a sense that with social media we become more connected. But I tend to not share personal information online.

4 Keys to Designing New Customer Experiences


On a cold and rainy day in Minneapolis before year’s end, I joined my Prophet colleagues at Le Meridien Chambers where we hosted a breakfast of brand champions.

4 Keys to Designing New Customer Experiences


On a cold and rainy day in Minneapolis before year’s end, I joined my Prophet colleagues at Le Meridien Chambers where we hosted a breakfast of brand champions.


Loading...