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The Embrace: Creating Experiences that Nurture Attention into Engagement


Attention is a currency. We spend it. We earn it. And, sometimes we waste it. Experience is something special.

The Internet of Things Connects the Future of Business


The Internet of Things (IoT) is one of the most incredible feats of modern technology. It’s also one of the most confusing and ambiguous.

In 2016, Resolve to ‘Disrupt Yourself’


Guest post by Whitney Johnson (@johnsonwhitney), author of Disrupt Yourself Oft-spoken though it is, ‘disruption’ is not a catchword; it’s a powerful force transforming organizations, communities, and ultimately the world.

The Future of Retail: Stop Iterating and Start Innovating


The team at OneStop invited me to Los Angeles to speak to a wonderful group of digital marketers, etailer/retailer, search and commerce strategists.

Customer Experience is the Sum of Emotional Reactions


  As 2015 drew to a close, I flew to Düsseldorf from London to close out NEOCOM, an annual event for multichannel retail and commerce.

Top 10 Retail Banking Trends and Predictions for 2016


I’ve been spending an increasing amount of time studying the state and future of finance, banking and retail.

Hello Flexon: I Can See Clearly Now the Strain is Gone


This is a personal story… After a successful GDOL event in Istanbul a few years ago, my friends and I enjoyed cocktails overlooking the Bosphorus.

Will You Be A Part of Change Or A Victim Of It? An Interview with @TheYoungTurks


Right before everyone left for the Christmas/Holiday break, I flew down to Los Angeles to visit the The Young Turks studio.

The Miss Universe Design Fail and the Importance of Design


A short story on the importance of design. Following the Miss Universe debacle, conversations continue to focus on Steve Harvey and his incredible mistake announcing “Miss Colombia” as the winner, then correcting himself two minutes later, saying Miss Philippines was the rightful winner.

Disruption as an Ecosystem


I miss Paris. Just as I was thinking this, I discovered an interview I did with EuroNews while in Paris in 2014 for LeWeb.

Digital Transformation


Following my presentation at LeWeb about the nuances between iteration, innovation and disruption (and the impact of each), I was invited to the business pavilion to share my views on digital transformation.

The A.R.T. of Engagement and the Gift of Attention


After I presented at the ClickZ Live event in Chicago, I went back stage to share highlights of my talk with those who couldn’t be there.

Speaking Topics for 2016: Business (R)evolution, Culture 2.0, Innovation, Experience, Digital, WTF


I’ve been speaking professionally for just over 10 years and I’ve learned many things along the way. One lesson though stands at the top, which is no matter how much I think I know, I must always keep learning.

Experience as a Competitive Advantage


There’s this wonderful magazine, yes a print magazine, in France called INfluencia. While it’s also equally lovely online, I thoroughly enjoy the intricate design work that goes into each page.

Here’s a Marketing Prediction That Serves More as a Clarion Call


Each year, my good friend Bryan Kramer assembles an incredible group of experts across several sectors to share their marketing predictions for the next year.

True Customer Centricity Requires the Merging of Marketing and IT


  Guest post by Robert Tas (@TasRobert), SVP and CMO of Pegasystems. You see the headlines everywhere – 2016 will be the year of customer experience; marketers need to make customer experience count; millennials demand an authentic customer experience.

Help! My Boss Is a Millennial (and I’m not)


Guest post by  Liza Benison (#StartupMom), a non-millennial’s take on the millennial mindset I’m not your typical start-up employee.

What Makes a Truly Great Experience?


I’ve been working with IBM over the past several years on everything from the future of work to cognitive computing to social business to smarter commerce.

Uber is Driving a New Generation of Collaborative Marketing


A few weeks ago, I had a very interesting conversation with Fortune’s Sarah Silbert, one that’s still resonating with me.

The Insider’s Guide to Digital Transformation and the Path to Innovation


For those who do not know, Altimeter Group was acquired by Prophet, a brand strategy consultancy, in July 2015.


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