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An Intern’s Review of WTF: What’s the Future of Business


One of the little known stories about my previous book, What’s the Future of Business: Changing the way businesses create experiences, is that I wrote and published it after I had started my latest book, X: The Experience when business meets design.

How Digital Darwinism Changed Customer Experience


What is experience? What is customer experience? Believe it or not, trying to answer these questions is where the future of digital transformation and experience design intersect.

12 Innovation Imperatives


Suffocates in a culture of mediocrity. Here’s how to breathe life into company culture to compete for the future.

How the New Music Moguls Write Their Own Rules


Guest post by David Deal (@DavidJDeal) author of the new [free] ebook, “The New Music Moguls“ How do you succeed in an industry that faces constant disruption?

Leading Digital Transformation


Last year, I had the opportunity to speak in Stockholm at Telia’s executive summit on Digital Transformation.

Leading Digital Transformation


Last year, I had the opportunity to speak in Stockholm at Telia’s executive summit on Digital Transformation.

Why Processing Emotions Together Matters in Business


Guest post by Patti Sanchez (@PattiSan), co-author of the new book “Illuminate: Change Through Speeches, Stories, Ceremonies, and Symbols” (with Nancy Duarte @NancyDuarte) In business, as in life, the one thing that’s constant is change.

Why Processing Emotions Together Matters in Business


Guest post by Patti Sanchez, co-author of the new book “Illuminate: Change Through Speeches, Stories, Ceremonies, and Symbols” (with Nancy Duarte) In business, as in life, the one thing that’s constant is change.

We all talk of innovation, but few us start with innovation in our own work


Photo Credit: Brian Fanzo I don’t normally share things like this, but…I’ve had a heck of a week. On Monday, I released what I would consider my most significant research to date on the subject of digital transformation, “The Race Against Digital Darwinism: Six Stages of Digital Transformation.” I also spent traveled to San Diego (SMMW), Las Vegas (SAS) and Huntington Beach (WCPRSA).

We All Talk About Innovation, But We Must Start With Innovation In Our Own Work


Photo Credit: Brian Fanzo I don’t normally share things like this, but…I’ve had a heck of a week. On Monday, I released what I would consider my most significant research to date on the subject of digital transformation, “The Race Against Digital Darwinism: Six Stages of Digital Transformation.” I also spent traveled to San Diego (SMMW), Las Vegas (SAS) and Huntington Beach (WCPRSA).

Nonstop: X, my experience touring Geneva [VIDEO]


While I was in Geneva for the Lift Conference, I spent quite a bit of time with Manuel Diaz, Arnaud Grobet, Karim Chouikri and Brice Le Blévennec of Emakina.


While I was in Geneva for the Lift Conference, I spent quite a bit of time with Manuel Diaz, Arnaud Grobet, Karim Chouikri and Brice Le Blévennec of Emakina.

How to Make Lifelong Learning an Organizational Priority


Guest post by Mark Burgess (@mnburgess) co-author of “Social Employees: The New Marketing Channel,” a 22-part video tutorial released by Lynda.com, a LinkedIn company.

How to Make Lifelong Learning an Organizational Priority


Guest post by Mark Burgess (@mnburgess) co-author of “Social Employees: The New Marketing Channel,” a 22-part video tutorial released by Lynda.com, a LinkedIn company.

The Importance of Designing Customer Experiences


SXSW is one of my favorite events of the year for many reasons. It’s an experience where serendipity becomes the new gravity and almost everyone you meet has incredible stories to share.

Introducing a framework for experience architecture


Alan Quarry is one of those people that makes you smile and earns your trust and respect within minutes.

To improve CX, companies must rethink the customer journey to cater to Gen C


A (r)evolution is brewing, and most companies are not prepared for it. It’s no secret how, with an overabundance of new devices and platforms available every day, customers are more empowered and finding new ways to either hack or completely ignore company touchpoints.

To improve CX, companies must rethink the funnel and cater to Gen C


A (r)evolution is brewing, and most companies are not prepared for it. It’s no secret how, with an overabundance of new devices and platforms available every day, customers are more empowered and finding new ways to either hack or completely ignore company touchpoints.

Facebook Borrows Key Feature from Snapchat to Help Brands and Customers Connect


Conversations about the eventual demise of Facebook are greatly exaggerated. Each week it seems, Facebook finds interesting ways to improve engagement on its platforms by either innovating, acquiring or borrowing new features.

Facebook Borrows New Feature from Snapchat for to Better Communicate


Conversations about the eventual demise of Facebook are greatly exaggerated. Each week it seems, Facebook finds interesting ways to improve engagement on its platforms by either innovating, acquiring or borrowing new features.


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