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E-Commerce and Apps Pave the Way To The Future of Retail: Inside Amazon Go, A New Retail Experience


We’re a company of builders. Of pioneers. It’s our job to make bold bets, and we get our energy from inventing on behalf of customers.

I Answer Your Questions About the State of Digital Transformation


Where are companies at in their digital transformation efforts? This was the question I set out to answer in, “The 2014 State of Digital Transformation” report.

Dial M for M-Commerce: Why Now’s the Time to Swipe Right for Mobile Revenue


I’ve said it before and I’ll say it again, the mobile screen is the first screen, not the second screen.

Human-Centered CX: Uniting Stakeholders Across the Enterprise to Deliver a Relevant and Holistic Customer Experience


Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that prioritize the bottom line.

Innovation in Customer Experience Starts with a Shift in Perspective


While traveling Europe this year, I met Silvia Hänig who was writing a story for Haufe.de about customer experience.

Does your brand have an experience style guide?


X has opened the doors to new countries and experiences and for that, I am truly grateful. Recently, I had the opportunity to visit Singapore and also Hong Kong.

Innovation is a gift worth getting: Competing for the future starts with letting go of the past


Every day when you get to the office, there is a surmountable volume of work that greets. The list is usually pretty long, with calls to return, to do items stacked up, emails overflowing, meetings, marketing and sales planning to fill the pipeline.

Connected Customer Experiences Are at the Heart of Digital Transformation


The word “digital” can be misleading. Digital transformation is about how people and their behaviors, expectations, and preferences are changing.

WTF (What’s the Future) of AI, Autonomous Driving, Brand and Experiences


I’ve been a big fan of John Biggs for a long time now. He’s the East Coast Editor for TechCrunch. John is also a fellow geek, global speaker and prolific writer on emerging tech and also fiction and non-fiction books.

Connected Customer Experiences Are at the Heart of Digital Transformation


The word “digital” can be misleading. Digital transformation is about how people and their behaviors, expectations, and preferences are changing.

Digital Transformation is Still Largely Technology-First, People-Second


Digital transformation has officially become a ubiquitous term that describes any company’s investment in digital infrastructure regardless of ultimate vision and intention.

Digital Transformation is Now About People-First and Technology-Second


Digital transformation has officially become a ubiquitous term that describes any company’s investment in digital infrastructure regardless of ultimate vision and intention.

SnapChat Changes Name and Focus; Snap, Inc. Now a Digital Lifestyle Company


SnapChat officially changed its name to Snap, Inc. as the company restyles itself from a one-[major] hit app company into a digital lifestyle brand.

SnapChat Changes Name and Focus; Snap, Inc. Now a Tech Lifestyle Company


SnapChat officially changed its name to Snap, Inc. as the company restyles itself from a one-[major] hit app company into a digital lifestyle brand.

5 Tips for Reimagining Yourself in an Era of Digital Darwinism


Learning to do things differently will have a positive impact on your business. Recently, I had the chance to talk with Deep Patel for Entrepreneur to discuss the challenges and opportunities surrounding digital Darwinism. In the conversation, I  shared some of my work and observations about how living in an era of great disruption will ultimately humanize business (at least I hope).

5 Tips for Reimagining Yourself in an Era of Digital Darwinism


Learning to do things differently will have a positive impact on your business. Recently, I had the chance to talk with Deep Patel for Entrepreneur to discuss the challenges and opportunities surrounding digital Darwinism. In the conversation, I  shared some of my work and observations about how living in an era of great disruption will ultimately humanize business (at least I hope).

Human-centered CX: Uniting stakeholders across the enterprise


Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that choose to solely prioritise the bottom line.

Human-centered CX: Uniting stakeholders across the enterprise


Customer experience is said to be a top business priority for most companies around the world. Many experts agree that investing in CX establishes a competitive advantage against companies that choose to solely prioritise the bottom line.

The Human on the Other Side of the Screen


I was in New York recently meeting with the IBM Watson team. While there, I had the the opportunity to sit with Robert Schwartz in the company’s Astor Place studio to record a podcast for a new series, “THINK Leaders,” which provides insights and advice on data-driven leadership for the C-suite.

The Human on the Other Side of the Screen


I was in New York recently meeting with the IBM Watson team. While there, I had the the opportunity to sit with Robert Schwartz in the company’s Astor Place studio to record a podcast for a new series, “THINK Leaders,” which provides insights and advice on data-driven leadership for the C-suite.


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