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Boldly Go: The Confluence of Digital Transformation, Innovation, Culture and Experience


There are almost too many technology trends to track these days and it’s only getting more complicated to keep up.

I was supposed to write about Apple’s new show ‘Planet of the Apps,’ Instead, I wrote about @GaryVee


This post started as a review of the new show on Apple Music, “Planet of the Apps.” I realized the world didn’t need another announcement or review of the show.

The New Kodak Moment = That Moment When You Lose Market Relevance


“You press the button, we do the rest.” These are the touching words of Kodak’s first advertising slogan.

Digital Transformation Needs Change Agents and Leadership Not Just Technology


Over the last year, I partnered with BMC on a new podcast series called “Digital Outliers.” We hand-picked 11 incredible guests working in critical areas of digital transformation and the future of work including IT, humanities and innovation.

Las seis etapas de la transformación digital


el futuro es ahora… La transformación digital es una de las mayores tendencias que impulsan la evolución y modernización de las empresas en todo el mundo.

From Future Shock to Future Proof: Digital Transformation is not a Prescription, It’s a Mission


When I set out to research digital transformation several years ago, I did so with the belief that there was more to the story than technology, IT and modernization.

Enhancing Customer Experience With Wearable Tech


Guest post by Blake Morgan (@blakemichellem), Customer Experience Futurist, Keynote Speaker, Author of the new book, More Is More In X: The Experience When Business Meets Design, author Brian Solis talks about how Disney created its MagicBand—an all-in-one device that connects users with their vacation options—embedded with technology that allows customers to make purchases without a credit card or cash, get in and out of the park, review and optimize wait times, book FastPass, open their hotel room door, make dinner reservations, and receive personalized offers.

Moving Beyond Demographics: Today’s Hyperconnected ‘Generation C’


Several years ago as I was writing The End of Business as Usual, I researched how the customer journey was evolving.

Would you make a decision to join or leave a company based on how you work?


Did you know that employees and employee prospects judge the immediate and long-term potential of a company by their reliance on desktop phones?

Innovation Begins with a Shift in Perspective – It’s Personal


The team at Ode Management asked me to introductory video for their audience of event planners, speaker bureaus and agents.

Why Disruptive Technology is Hijacking Your Customers


Disruptive technology is not just a commodity anymore; it has become a necessity. I recently met with Rilke Thomsen of Sleeknote to talk about how disruptive technology is shaping customer behaviors, preferences and expectations.

Customer Experience is Something Designed for and Measured by What Customer’s Actually Experience


Customer experience (CX) is the new black and it is, for all intents and purposes, the catalyst for accelerated and purposeful digital transformation.

Why the future of corporate marketing may hang on the personal brand


Guest post by Mark W. Schaefer (@markwschaefer) I hate the term “personal branding.” And yet, personal branding may be the salvation of corporate marketing.

Why tech companies are uniting to fight Trump’s immigration ban


In February 2017, My good friend Matt Kapko of CIO asked a few tech pundits, “Why tech companies are uniting to fight Trump’s immigration ban?

10 Things Modern Digital Commerce Players are Doing To Thrive and Survive


The future of commerce is already unfolding. Even though everyone says, “yes we know things are changing,” I don’t believe that executives have shifted their thinking or belief system to change how they make decisions to compete differently.

Customer Experience is the New Marketing and Customer Experiences are the New Brand


My friends Rob Cottingham, Gerard Francis Corbett and I have had some fun lately. One way to gain perspective on our modern reality is to do so through humor.

Facebook is Becoming a Social Operating System for Human Beings


At f8 2017, Facebook aims to become your social network for reality, augmented reality and virtual reality…really.

Culture is Either the Roadblock or Highway to Innovation – We Need Leadership not Management


After studying customer experience, digital transformation and innovation for so many years, I’ve found that the next big thing in business (r)evolution is culture.

Dear Startups: Disrupt Yourself To Disrupt The Industry


Here’s something you may not know about me…Before I focused on studying digital transformation, innovation, culture and digital anthropology, I used to exclusively work with enterprise tech companies and startups going back to the (gasp) early 90s.

Uber’s Very Bad Horrible String of Events


Uber is en route to a massive IPO. As the company gets closer to its destination, its once 5-star rating is rapidly diminishing.


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