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Leading Digital Transformation


Last year, I had the opportunity to speak in Stockholm at Telia’s executive summit on Digital Transformation.

Why Processing Emotions Together Matters in Business


Guest post by Patti Sanchez (@PattiSan), co-author of the new book “Illuminate: Change Through Speeches, Stories, Ceremonies, and Symbols” (with Nancy Duarte @NancyDuarte) In business, as in life, the one thing that’s constant is change.

Why Processing Emotions Together Matters in Business


Guest post by Patti Sanchez, co-author of the new book “Illuminate: Change Through Speeches, Stories, Ceremonies, and Symbols” (with Nancy Duarte) In business, as in life, the one thing that’s constant is change.

We all talk of innovation, but few us start with innovation in our own work


Photo Credit: Brian Fanzo I don’t normally share things like this, but…I’ve had a heck of a week. On Monday, I released what I would consider my most significant research to date on the subject of digital transformation, “The Race Against Digital Darwinism: Six Stages of Digital Transformation.” I also spent traveled to San Diego (SMMW), Las Vegas (SAS) and Huntington Beach (WCPRSA).

We All Talk About Innovation, But We Must Start With Innovation In Our Own Work


Photo Credit: Brian Fanzo I don’t normally share things like this, but…I’ve had a heck of a week. On Monday, I released what I would consider my most significant research to date on the subject of digital transformation, “The Race Against Digital Darwinism: Six Stages of Digital Transformation.” I also spent traveled to San Diego (SMMW), Las Vegas (SAS) and Huntington Beach (WCPRSA).

Nonstop: X, my experience touring Geneva [VIDEO]


While I was in Geneva for the Lift Conference, I spent quite a bit of time with Manuel Diaz, Arnaud Grobet, Karim Chouikri and Brice Le Blévennec of Emakina.


While I was in Geneva for the Lift Conference, I spent quite a bit of time with Manuel Diaz, Arnaud Grobet, Karim Chouikri and Brice Le Blévennec of Emakina.

How to Make Lifelong Learning an Organizational Priority


Guest post by Mark Burgess (@mnburgess) co-author of “Social Employees: The New Marketing Channel,” a 22-part video tutorial released by Lynda.com, a LinkedIn company.

How to Make Lifelong Learning an Organizational Priority


Guest post by Mark Burgess (@mnburgess) co-author of “Social Employees: The New Marketing Channel,” a 22-part video tutorial released by Lynda.com, a LinkedIn company.

The Importance of Designing Customer Experiences


SXSW is one of my favorite events of the year for many reasons. It’s an experience where serendipity becomes the new gravity and almost everyone you meet has incredible stories to share.

Introducing a framework for experience architecture


Alan Quarry is one of those people that makes you smile and earns your trust and respect within minutes.

To improve CX, companies must rethink the customer journey to cater to Gen C


A (r)evolution is brewing, and most companies are not prepared for it. It’s no secret how, with an overabundance of new devices and platforms available every day, customers are more empowered and finding new ways to either hack or completely ignore company touchpoints.

To improve CX, companies must rethink the funnel and cater to Gen C


A (r)evolution is brewing, and most companies are not prepared for it. It’s no secret how, with an overabundance of new devices and platforms available every day, customers are more empowered and finding new ways to either hack or completely ignore company touchpoints.

Facebook Borrows Key Feature from Snapchat to Help Brands and Customers Connect


Conversations about the eventual demise of Facebook are greatly exaggerated. Each week it seems, Facebook finds interesting ways to improve engagement on its platforms by either innovating, acquiring or borrowing new features.

Facebook Borrows New Feature from Snapchat for to Better Communicate


Conversations about the eventual demise of Facebook are greatly exaggerated. Each week it seems, Facebook finds interesting ways to improve engagement on its platforms by either innovating, acquiring or borrowing new features.

The Opposite of Change is Conformity: A framework for driving meaningful digital transformation


Digital transformation is a buzzword. On top of that, the term digital transformation causes debate amongst those working in or studying the field and confusion among everyone else.

The Opposite of Change is Conformity: A framework for driving meaningful digital transformation


Digital transformation is a buzzword. On top of that, the term digital transformation causes debate amongst those working in or studying the field and confusion among everyone else.

Content Standard: How to Deliver Harmonic Experiences in the Third Wave of Enterprise Disruption


Via Ted Karczewski, Content Standard, Excerpt What Is Experience, Really? According to speaker, author, analyst, anthropologist, etc., Brian Solis, “An experience is something that you feel and sense, but it only counts when it’s whole, when it’s one thing.” And as a business in the digital age, you’re not just competing with those in your industry when it comes to experience—you’re competing with everyone.

Adobe Summit: ‘If An Experience Isn’t Shared, It Didn’t Happen,’ Says Solis


by Steven Cook, CMO.com Brian Solis is one of the leading authorities on why delivering a relevant customer experience is the next brand differentiator.

Direct Marketing: Why Be an “Experience” Business? Because Customers Expect It


by Ginger Conlon, Editor in Chief, DMNews (excerpt) Time for change During his presentation at the Summit, Brian Solis (left), a principal analyst at Altimeter Group, also asserted that “the future of brand is experience.” Like Rencher, Solis pointed out that there’s a great deal of the confusion among marketers and other business leaders about how to define customer experience.


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