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Amazon primer – a critical examination of the crossover between retail and aviation

This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InterRES. There is still a lot of noise around NDC, and the idea that airlines should become retailers and start thinking like Amazon.

KLM partners with GetYourGuide for mobile booking of tours and activities

KLM has announced a new partnership with GetYourGuide to offer tours and activities to customers via the carrier’s channels.

Amadeus and SITA tout progress in improved airport experience

Technology companies are increasingly setting their sights on improving the airport experience. Amadeus and Off Airport Check-In Solutions are taking the check-in experience entirely off the airport, enabling travelers to check-in and drop off their bags just about anywhere.

Global first alert – Seatfrog powers upgrade auction app for UK’s Virgin Trains

Seatfrog, an Australian startup which has developed an app-based platform for airlines to run live upgrade auctions for passengers with existing tickets, has signed a deal with UK rail operator Virgin Trains.

Airlines experiment with customer service from SMS to very human AI

While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers.

Microsoft backed startup makes big data claims

Helping big brands achieve a single view of the customer is a challenge that many have tried and failed.

Why Hilton’s loyalty program wants to take you shopping at

Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon.

Hoteliers need to address the negative impacts of organisational multitasking

This is a viewpoint from Alexandra Kyvik, sales and marketing director at Loopon. This article will address the alarming system overload that hoteliers are suffering from today.

HotelTonight widens its booking window to 100 days out

Cast your minds back to late 2010 when HotelTonight was unveiled and boasted that it was the fastest mobile hotel-booking app out there as well as the first mobile-only travel-booking business.

Airlines mix and match their relationship with GDSs and fare families

CarTrawler and IdeaWorks have released the full findings from the annual ancillary revenue research with Sabre, Travelport and Amadeus included into the conversation along with 66 global airlines.

Startup pitch: Horizon Guides wants to make content marketing easier

Horizon Guides wants to offer an almost off-the-shelf content marketing solution to the tours and activities sector.

A couple of things for carriers to note when offering ancillary services

Perhaps the journey is as important as the destination, but not when it comes to airline ancillary revenue.

China’s brick-and-mortar push: Will the online/offline blend boost travel spend?

Brick-and-mortar threaded through this year’s TravelDaily conference in Shanghai, China. The online/offline blend is increasingly in fashion – and has created a division between brands that believe in the power of physical stores and those that stay the digital course.

A picture is worth a thousand words, but your brand’s Instagram account is worth so much more

This is a viewpoint by Skye Mayring, on behalf of Arival – The In-Destination Event. While freediving off the North Shore of Oahu, Ocean Ramsey reaches for the fin of a 17-foot great white shark.

Wego brings in another new investor has picked up more funding from another Middle East venture firm as it looks to expand its metasearch model across the region.

tnooz workshop – don’t let bad bots deflate your conversion rates and brand

Forward thinking travel brands understand the importance of IT and business working together to solve the bad bot problem.

Transaction frequency data revealed for India’s OTAs

Kalagato has come up with a new set of metrics which give a fresh perspective on India’s online travel market.

10 years on, airlines begin to see the benefits of inflight wifi

Timing is everything. Perhaps it’s no coincidence that the 10th anniversary of the iPhone and the 10th anniversary of the introduction of inflight connectivity, more commonly known as inflight wifi, somewhat overlap.

Advito Forecast spotlights hot technologies, warns on hotel practices

Two technologies – NDC and artificial intelligence — will play significant roles in shaping the direction of travel distribution next year, according to the Advito 2018 Industry Forecast.

When you know your customers well enough to celebrate breakups with them

This is a viewpoint from Karen Kent, chief marketing officer at Flight Centre USA Leisure Brands. Recently, while exploring the landscape and patterns of group travel, Liberty Travel cited what most would deem an unlikely trend, the post-divorce getaway.