This is a viewpoint from Alexander von Bernstorff, director of airline solutions at InterRES. There is still a lot of noise around NDC, and the idea that airlines should become retailers and start thinking like Amazon.
KLM has announced a new partnership with GetYourGuide to offer tours and activities to customers via the carrier’s channels.
Technology companies are increasingly setting their sights on improving the airport experience. Amadeus and Off Airport Check-In Solutions are taking the check-in experience entirely off the airport, enabling travelers to check-in and drop off their bags just about anywhere.
Seatfrog, an Australian startup which has developed an app-based platform for airlines to run live upgrade auctions for passengers with existing tickets, has signed a deal with UK rail operator Virgin Trains.
While airlines look for new ways to extend their customer service through bots and social media messaging platforms, Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers.
Helping big brands achieve a single view of the customer is a challenge that many have tried and failed.
Members of Hilton Hotels’ loyalty program, Hilton Honors, have a new way to use their points: paying for all or part of a purchase from online retailer giant Amazon.
This is a viewpoint from Alexandra Kyvik, sales and marketing director at Loopon. This article will address the alarming system overload that hoteliers are suffering from today.
Cast your minds back to late 2010 when HotelTonight was unveiled and boasted that it was the fastest mobile hotel-booking app out there as well as the first mobile-only travel-booking business.
CarTrawler and IdeaWorks have released the full findings from the annual ancillary revenue research with Sabre, Travelport and Amadeus included into the conversation along with 66 global airlines.
Horizon Guides wants to offer an almost off-the-shelf content marketing solution to the tours and activities sector.
Perhaps the journey is as important as the destination, but not when it comes to airline ancillary revenue.
Brick-and-mortar threaded through this year’s TravelDaily conference in Shanghai, China. The online/offline blend is increasingly in fashion – and has created a division between brands that believe in the power of physical stores and those that stay the digital course.
This is a viewpoint by Skye Mayring, on behalf of Arival – The In-Destination Event. While freediving off the North Shore of Oahu, Ocean Ramsey reaches for the fin of a 17-foot great white shark.
Wego.com has picked up more funding from another Middle East venture firm as it looks to expand its metasearch model across the region.
Forward thinking travel brands understand the importance of IT and business working together to solve the bad bot problem.
Kalagato has come up with a new set of metrics which give a fresh perspective on India’s online travel market.
Timing is everything. Perhaps it’s no coincidence that the 10th anniversary of the iPhone and the 10th anniversary of the introduction of inflight connectivity, more commonly known as inflight wifi, somewhat overlap.
Two technologies – NDC and artificial intelligence — will play significant roles in shaping the direction of travel distribution next year, according to the Advito 2018 Industry Forecast.
This is a viewpoint from Karen Kent, chief marketing officer at Flight Centre USA Leisure Brands. Recently, while exploring the landscape and patterns of group travel, Liberty Travel cited what most would deem an unlikely trend, the post-divorce getaway.