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Travel search and shopping: Is the industry hitting the mark?

A recent survey conducted by Amadeus and Tnooz highlighted that overall the industry and online travel companies in general are doing a fine job with travel search and shopping efforts, but there is still a way to go.

What travelers hate the most about their travel apps during holidays

Testing specialists Soasta have delivered another Holiday Traveler Behavior Study, outlining the areas of peak frustration for mobile travelers.

Points as cash: How to do a better job protecting loyalty accounts

The early November hack of an unknown number of members’ rewards in Hilton’s HHonors™ program was a wake-up call to the travel industry about the looming threat of online hackers, who are now turning their attention to a valuable digital currency: the points, miles and rewards stored digitally in members’ loyalty programs.

The two sides of ground transportation disruption

Legacy ground transportation has truly been disrupted in just the past few years. Companies like Uber, Lyft, Hailo, Sidecar and Gett, alongside Indian startup Olacabs and Didi Dache in China and dozens of others are competing head-on with traditional taxi and limo business.

THack Barcelona – the ultimate quick-fire hack

When you lock a bunch of creative people in a room for a day, it’s difficult to predict what might come out at the end.

GuestDriven checks in and upgrades, Intelity does Delta Hotels app, Rotana online check-in, and more…

This is a roundup of product news and announcements for travel DEVICES in tourism and hospitality for November 2014.

CanadaStays claims top spot in Canadian vacation rentals

Canada’s vacation rental market isn’t a cottage industry anymore. The market in chalets and cabins–which dot nearly every one of Canada’s 30,000 lakes–has been late to embrace e-commerce.

Taxi app Flywheel nets $12 million in latest funding round

The money continues to pour in to the ground transportation sector – Flywheel is the latest with a $12 million Series C investment.

Marketing watch: Turkish Airlines logs win with global foodie showdown

Following the success of last year’s “selfie showdown” campaign with Kobe Bryant, Turkish Airlines has decided to take the showdown theme to the culinary realm.

LoungeBuddy launches in-app purchases for lounge passes

LoungeBuddy (TLabs here) has rolled out its 2.0 vision, which includes an industry first: in-app mobile booking for lounge access.

What’s before mobile first: An engineer talks product design

As a software engineer, I build a travel app comprised of a mobile website and hybrid apps for iOS and Android.

Expedia and Amadeus unite for branded airline fares push

Amadeus will help Expedia overhaul the way it uses branded fares in an agreement which will see the light of day in the middle of 2015.

With new app, Groupon Getaways grows fast, despite Expedia divorce

Since this summer, Groupon Getaways has no longer been co-branding is vacation packages with Expedia Inc, using Expedia to source its flash deals, or cross-promoting on Expedia or Hotwire.

Intelity does Delta Hotels app, Rotana online check-in, Turkish Airlines unleashes apps, and more…

This is a roundup of product news and announcements for travel DEVICES in tourism and hospitality for November 2014.

Orthogonal or bust: Brad Gerstner lays out the roadmap in travel

One of the most watched panels on stage at Phocuswright this year was the “Investor Insights” lineup during the Travel Innovation Summit, which included John Balen (Canaan Partners), Joel Cutler (General Catalyst), and Brad Gerstner (Altimeter Capital).

Boxever woos Air New Zealand and Ryanair with personalisation push

Boxever is to bring its predictive marketing technology to Air New Zealand. The Ireland-based data specialist has been selected to drive the airline’s personalisation initiative.

Commercial aircraft in 2050

SYSTEMS: Even before Virgin Galactic’s recent and deadly setback, space tourism was unlikely to be a particularly mass form of transportation, even by 2050.

Couchsurfing relaunches on new platform with fresh functionality

Couchsurfing, the peer-to-peer accommodation sharing network, has re-launched on a new platform to enable it to take the first steps toward new functionality for its desktop and mobile app users.

Getting closer to a 360-degree view of your customer

Having rich 1:1 engagements with your customer – whether via email, online, mobile, in the call center or even in the cabin – starts with having a deep understanding of the individual traveler.

Brand versus product: the rise of the travel meta brand

Sorry brand marketers, the travel industry has moved on. It is no longer sufficient to spend millions of pounds advertising your airline or hotel chain on TV or radio… or even online.