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Relevancy is the currency of today’s successful travel technologies

While technology of all kinds propels the travel industry forward, the reality is that some things haven’t changed. Customer service still matters most, travelers still want novel experiences, and experts still have a lot to offer that self-service tools don’t.

LeisureLink suspends key services

Tech provider LeisureLink has been telling some of its customers that it has suspended accepting new reservations or modifying existing reservations via the travel reservations system it provides property managers, hotels, and vacation rentals.

Amadeus has an Advantage, Tourico signs Globalia, Jumia packages Africa, and more…

This is a roundup for product news and announcements for travel DISTRIBUTION in tourism and hospitality for September 2016.

Is your hotel using universal tactics to drive revenue from domestic and global tourists?

Domestic tourism is booming all over the world. Combine that with a resilient and buoyant global tourism industry and hoteliers are presented with a solid opportunity for attracting new guests and securing increased revenue – but only if they have the right technology in place.

Airlines want customer service and dedicated social media teams as priorities

Airline executives claim that providing a better customer service is a leading part of their social media strategy this year, although challenges remain how to do so.

EasyJet renews MTT mobile services agreement, TripIt upgrades for iOS10, and more…

This is a roundup for product news and announcements for travel DEVICES in tourism and hospitality for September 2016.

Smile, please – personalised travel itineraries based on facial expressions

Image recognition is perhaps not the most obvious way of getting travellers involved in trip planning – but a new marketing campaign from Expedia is doing exactly that.

HomeAway makes John Kim its chief, RedAwning development, Duetto boosts UK office, and more…

This is a roundup for product news and announcements for travel PEOPLE MOVES in tourism and hospitality for September 2016. scraps standalone Booking Now late hotel app has axed its Booking Now mobile app after 20 months in service, although it says last-minute hotels bookings are continuing to grow.

TrustYou has IDEAS, Trisept goes natural with Watson, and more…

This is a roundup for product news and announcements for MARKETING in travel, tourism and hospitality for September 2016.

Who are the most prolific investors in travel tech? [INFOGRAPHIC]

Startup tracker CBInsights reckons some $2.5 billion in close to 200 investments have been made in travel tech during 2016.

War games: Hotels may have more to lose than OTAs in booking fight

In any form of combat, there are victors and losers. In the battle over hotel rate parity, however, there are a number of constituencies with stakes in the fight.

Airports looking at apps for non-aeronautical revenues

SITA‘s annual look at airport IT trends reveals airports are increasingly interested in looking to generate income from passengers using the airport.

Reviving the loyalty experience for the mass affluent consumer

The “mass affluent” is an important customer sector within the travel loyalty industry – so why is it that so many high-earners seem short-changed and disengaged by their current programmes?

Startup pitch: MiStay looks to corner the hotels for a few hours market in India

MiStay launched earlier this year to give consumers the flexibility to book a hotel room for a few hours rather than a full-day.

That noise you can hear is self-management dying on Airbnb and vacation rentals

No matter how you cut it, this was a rough week for those who believe owner-managed vacation rentals are the future of the short-term accommodation space.

Travelports’s Lots Of Hotels and South African Airways, BeMyGuest tours with Yatra, and more…

This is a roundup for product news and announcements for travel DISTRIBUTION in tourism and hospitality for September 2016.

End to hotel dimming, spotlight now on commissions

News this week that Expedia is ending its strategy of dimming hotels in search results should raise a cheer in hotel circles.

Amadeus admits fare families are not working for all its airlines

In a rare example of travel tech humility, Amadeus has admitted that fare families are not generating any revenue for some of its customers.

Travel search sites angry over redistribution restrictions from airlines

Evidence is emerging of a growing tension between airlines and travel search engines over how prices for air tickets are displayed to users in results.